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Return Policy

Page Plus Cellular wants to ensure that you are satisfied with your purchase when you purchase a handset or accessory directly from Page Plus Cellular. As a result, if, for any reason, other than a claim of breach of warranty or defect, you are not satisfied with your handset or accessory, you may return the handset or accessory to us within twenty (20) business days of the original date of shipment, postage prepaid, and we will refund your full purchase price minus a 20% restocking fee. Refunds are only available to you if you purchased your handset or accessory directly from our website at

Additionally, the following conditions must be met in order to qualify for a refund:

  1. Product must be in “as new” condition
  2. Product must be returned in the original packaging.
  3. All parts must be returned (including the manual, power cord, etc.)

Handsets and accessories should be returned postage prepaid to the following address:

Tracfone Returns
1100 Fountain Parkway
Grand Prairie, TX 75050-1513

We do not control the sale policies of our dealers or other third parties. Therefore, any refunds for handsets or accessories purchased from a Page Plus Cellular dealer (whether the dealer is authorized to sell such handsets and accessories or not) or from any other source other than Page Plus Cellular directly, are at the sole discretion of such seller. We will not issue refunds for any handsets or accessories sold by any third parties, including any handsets or accessories sold by any Page Plus Cellular dealer.

If you believe that your refurbished handset or new Kyocera Handset is defective or in breach of our Kyocera’s Warranty, please refer to our Warranty section for information about returning your refurbished or Kyocera Handset.

Page Plus Cellular

is a no-contract wireless provider with nationwide coverage on one of the largest networks in the United States. Page Plus is consistently ranked high among wireless providers for low rates, flexible plans and exceptional customer service.