Because we value our customers, we want them to understand why there has recently been a stricter enforcement of the terms and conditions regarding abuse of unlimited prepaid cell phone plans. To begin, we want to make sure you understand that others’ overuse can jeopardize your good prepaid cellular service, and we are working hard to prevent that from happening. To clarify what we mean by “abuse,” please view item 6 of our Terms and Conditions shown below. The entire Terms and Conditions document can be found here.
- Unlimited Plan Abuse
“Page Plus Unlimited Plan services are provided solely for live dialogue between two individuals for personal use. Other uses have the potential to disrupt reliable service to other Page Plus customers and/or have an impact on network resources, so are therefore considered abuse of the service and will not be allowed. Such uses would include, but are not limited to, machine-to-machine, telemarketing, autodialing, transmission of broadcasts or recorded material, and any and all other commercial uses. We may determine at our sole discretion that abuse is taking place if, for instance, you are placing an unusually high number of calls of unusually long duration. We reserve the right to respond to such abuse by placing you on a different class of service or, at our discretion, terminating your service.”
This does not mean that there is any type of cap on the minutes and/or texts customers are allowed to use. A proprietary program of complex algorithms is used to identify the behavior patterns of customers who are abusing the unlimited plan. Those who have been determined to be abusing the system are then moved to the standard pay-as-you-go plan.
Thank you for doing business with Page Plus Cellular. We look forward to continuing to provide you with the exceptional prepaid cellular plans you deserve.