In order to move your phone to a new rate plan, it is first necessary to take your account balance to zero. We store your account balance and execute the move to the new rate plan. Once you are established on the new rate plan, your balance is restored. The process can take up to two minutes to complete. Checking your balance during this period can make it appear your account balance is zero. Be assured, we carefully track the balances to make sure they are properly restored.
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