Thank you for your interest in joining the Page Plus team.  Please forward us your resume for any of the below jobs you are interested in and qualify for.
Contact us at: employment@pagepluscellular.com

Customer Service Represenative:
Customer Service Represenatives help customers with troubleshooting, as well as assiting dealers with activating phones, and performing troubleshooting of equipment.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Receive inbound calls from Page plus Customers and Authorized agents.
  
  
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy

• Answer customers and authorized agents questions, requests and resolve their problems efficiently and professionally by applying Page Plus policies.

• Utilize multiple applications provided by Page Plus in order to answer customers and agents questions and resolve their problems in most efficient and timely manner.

• Consistently and accurately enter required customer information into credit card forms in order to create credit card purchase order.
  
  
• Demonstrate effective oral and written communications with customers, department personnel and management.
  
  
• Promote and ensure that the customer service delivered is of the highest quality while managing length of calls.
  
  
• Accept assignments with open, cooperative, positive and team oriented attitudes.
  
  
• Actively participates in team meetings, confers with co-workers to research customer’s Problems and find solutions.
  
  
• Participate in performance measurements and activities designed to improve customer satisfaction and business performance.

• Follow Page Plus rules and regulations (e.g. Attendance, Breaks, Dress code, Food…etc).

• Perform other functions as assigned by management.
  
  Qualifications and Requirements:
  
  
• High school diploma, GED.
• Bachelor's degree or/and associated degree in Business Administration or any related fields is PLUS.
• Minimum two to three years experience in a call center environment or similar environments.
• Bilingual candidates (Spanish/English) are highly desirable.
• Must be computer literate.
• The ability to manage multiple priorities.
• Excellent troubleshooting, listening and problem-solving skills.
• Excellent written and verbal communication skills.